HELP CENTER & CONTACT US

FREQUENTLY ASKED QUESTIONS

1. I’M UNABLE TO REDEEM MY DIGITAL CODE. WHAT SHOULD I DO?

If you are attempting to redeem a valid digital code and you receive an error message stating the code is not valid or recognized, please try the following:

  • Ensure the digital code is for a valid digital movie or TV title
  • Review and reenter each letter and/or number in the code carefully. Some letters and numbers may appear similar in print (for example, “0” and “O“ or “X” and “K”)
  • Ensure that the digital code is for an active offer (i.e., that the title has already been released on Digital Service Provider’s platforms in your territory).

If your purchase should have included a digital code, but the code is:

  • Missing
  • Unreadable
  • Expired
  • Already redeemed

Please contact us and include the digital code so that we may investigate the issue.

2. CAN I ADD A MOVIE TO MULTIPLE DIGITAL SERVICE PROVIDERS' PLATFORMS?

2.1 No, each validated digital code may only be redeemed on one (1) participating Digital Service Provider's platform. "Digital Service Provider" currently means each of the following digital distribution services in the territory of the United States of America: iTunes, Vudu, Google Play, and FandangoNOW. Review our Digital Code Redemption Terms for other applicable terms and conditions.

3. WHAT IF I'M GETTING AN ERROR SAYING THAT MY CODE HAS ALREADY BEEN REDEEMED?

In most cases, this error will appear after you’ve successfully redeemed your digital code on a Digital Service Provider’s platform. If you do not see the content in your digital locker on the applicable Digital Service Provider’s platform, please refresh your web browser or log out then log back into your account. You should also contact the Digital Service Provider you selected when redeeming your digital code by following the applicable link below.

Apple iTunes
Vudu
Google Play
FandangoNOW

If you’ve followed each of the steps above and you still need assistance, please contact us and include the digital code so that we may investigate the issue.

4. I CANNOT ACCESS MY CONTENT OR MY CONTENT WON’T PLAY. WHAT SHOULD I DO?

Please contact the applicable Digital Service Provider where you redeemed your digital code for issues related to content availability and playback. Each Digital Service Provider’s contact information can be found below:

Apple iTunes
Vudu
Google Play
FandangoNOW

5. ON WHICH DEVICES CAN I WATCH MY CONTENT?

Device availability and usage rules will vary and depend on the Digital Service Provider where you chose to redeem your digital code. For more information, please visit the applicable Digital Service Provider’s device and usage rule overview site below.

Apple iTunes
Vudu
Google Play
FandangoNOW

6. MY MOVIES HAVE ALREADY BEEN SELECTED AND/OR REDEEMED. WHAT’S WRONG?

If you received the code from a third party (such as an online forum or discount site) and not the promotional partner, the offer may have already been used by someone else. We do not allow the offer to be shared or used by more than one customer.

If you received your code directly from the promotional partner and you are seeing this error please contact us below with your code and transaction ID.

7. STILL HAVE QUESTIONS?

When sending an email asking for support, please include the following info:

- Are you on a PC or Mac
- Are you on desktop, laptop or mobile phone?
- What browser are you using?
- What version is the browser?
- Please list the series of steps leading up to your issue

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